The principal applicant will receive $ 4,000, while the other three will each receive $ 2,500 – and Mazda has not recognized that infodivement was indeed defective
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by Brad Anderson
February 23, 2025 at 07:25
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- The trial claims that infotainment systems are freezing, are stuck in the start -up loops or fail entirely.
- The Mazda2, Mazda3, Mazda6, CX-3, CX-5, CX-9 and MX-5 are affected by problems.
- Despite the regulations, Mazda denied all the allegations of system defects.
Mazda owners dealing with glitchy infotainment screens can finally see a certain relief. However, as often happens, the biggest salary will not go to affected drivers – he will go to lawyers at the top of the costs. An American court has granted preliminary approval for a regulation in a collective appeal against Mazda, filed last year for generalized questions with the infotainment system. The case, presented by four complainants, targets the Mazda connection system, citing persistent dysfunctions.
Read: Cybersecurity experts warn the Mazda connection system is vulnerable to pirates
Initially deposited in Kentucky in July 2024, the trial covers several Mazda models equipped with the previous generation connection system, including the Mazda 2 2014-2022 2016-2018, 2016-2021 Mazda6, 2016-2021 CX-3, 2016-2020 CX -5, 2016-2020 CX-9 and 2016-2023 MX-5. According to the complaint, the infodification screens of these vehicles “restart continuously, will freeze, are not reactive, are stuck in an endless bootloop process, or otherwise a dysfunction.”
The root of the problem
It is said that the problems have been triggered by defective SD cards used for the navigation system, as well as software that simply cannot manage many major infotainment functions.
One of the complainants, Catherine Duffy, bought her Mazda3 2018 in October 2018. A year later, her infotainment system began to close, restart and freezing, sometimes every few minutes. In September 2020, the system had become completely inoperable. A trip to the dealer confirmed the bad news: her car was out of warranty, so she had to pay $ 50 for a replacement screen. This too had problems.
Mazda’s response and regulations
Thanks to the payment, the Japanese car manufacturer has denied all complaints and allegations concerning the defects of the Mazda Connect system. Despite this, the company will provide with impacted vehicles a guarantee limited to two years which covers software updates and will repair or replace the hardware if necessary. The owners can also submit a refund request if they have already had to pay to repair their screen, up to a limit of $ 1,750.
The principal applicant, Catherine Duffy, will receive $ 4,000, while the other three complainants will each receive $ 2,500. But the real winners are the lawyers representing these four complainants, who are about to perceive $ 1.9 million for their efforts.
