–>
- A lucid air owner ended a twelve -hour repair expectation due to limited access to the service center.
- Expensive repairs, long journeys and poor communication let owners doubt the future of Lucid.
- Not all owners share negative experiences, but service gaps become more noticeable.
Lucid may have entered the electric vehicle market relatively late, in particular compared to the class head, with regard to experience and sales, Tesla, Lucid managed to deploy a fairly competitive first product in the form of the air sedan. However, while the 5th himself was congratulated by those who led him, a customer seriously plans to abandon his car.
A good car, but bad support
The owner, who published his story on Reddit under the alias Mtrcitymadmanbought an Air GT in June 2022. He declared that he has been very satisfied with the car so far, because it is “driving pleasure” and that his range is “fantastic”. However, he says that Lucid’s customer service leaves a lot to be desired and, due to the very unpleasant experience, is to think of getting rid of it despite its positive attributes.
Plus: a lucid air for $ 50,000 could be a matter too good to ignore
His troubles started when he accidentally damaged the fairing of a lateral view mirror in his garage, which he fully admits his fault. After contacting Lucid, he was told that he should come to the service center to have the mirror repaired – which would not be a problem if it did not require a 2.5 -hour journey. Nevertheless, even if he was annoyed, he understood that the company had chosen a “strategic location”, as he said, and therefore decided to make the trip.
In theory, it was a fairly simple job that should be completed fairly quickly. The technicians of the service center told him that it would take one to two hours and that he did not complain. This estimate, however, turned out to be too optimistic.
“I sat in a McDonald’s for more than 5 hours,” he wrote on his article on Reddit. “No update and when I would call, they had no chronology. This should have been a morning repair (left early and planned to be back at noon) turned into a 12 -hour day. Barely apologies.
Bumper problems: same story, new repair
The next problem was when he had to repair the air bumper that had been marked by another vehicle. It was not serious damage, but he likes to keep his cars in perfect condition – which is perfectly well. This is not the fact that he had to drive 2.5 hours again, because there is no lucid store certified in his city, leave the car there for at least three days, then, if everything went well and that the technicians repaired the bumper in time, travel again to recover it. He concedes that he could use a tray and save the trouble, but it would cost him $ 1,500, what he decided was too much.
More: quality and service nightmares from Rivian owner expose the pain of being a “beta tester”
With the bumper fixed, the man was able to enjoy his air once again. However, another problem appeared, and this time it was the fault of the car (although dealing with the shop was, once again, problematic). “Two weeks ago, the car is starting to launch all kinds of warnings,” he explains. “Text customer service (24/7), call customer service. Nothing. I did not receive a recall for 5 hours (when it was 11:30 p.m. local time). Never received a text. Fortunately, the car was driven.
“The local service finally reached out and said they would like to pick up the car and bring it to the center to see what’s going on, and replace the battery because my DEG is larger than expected. Cool. I now called 3 times more to report more problems, left messages and specifically requested a reminder. Nothing. I sent a text. Nothing.”
The wire to remember: customer service is essential
It was the last straw: “I can take care of a lot, but I think I’m finished with this brand. I love the car but I cannot trust the service I need in the future, “he wrote. However, he had advice: “For all lucid executives who could end up reading this – you must do better. The quality of construction is excellent, but customer service builds loyal customers. »»
Plus: Lucid PDG says that “the market is zero” for electric vehicles of $ 25,000 cheap
In addition, this man is not the only one to be dissatisfied with Lucid. Another owner of the air wrote: “I cross the mirror thing now. Exactly the same thing hitting him against the garage. They require a full replacement at $ 3000 +… madness. The mirror works, it transforms and goes out. »»
It’s not just one person
Another explained why the store was so far: “It costs more than $ 200,000 to become a certified repair workshop which is at the expense of the bodywork workshop. Why would they spend this type of money when practically no car is on the road? The king would be extremely long and many body stores probably do not want to drop this money if Lucid cannot prove that it will be more than a niche player. “”
However, not everyone had a negative experience. An owner, who lives near a lucid service center, says that “they were fantastic, like much better than any experience I had with previous ice cars”.
In any case, it is clear that as its range is expanding, with the 800 hp, a gravity SUV at $ 95,000 joining the tunes and other models that should follow in the future, Lucid must ensure that the owners are satisfied not only by its cars, but also by the brand’s customer service. After all, people who are ready to spend near, or more than $ 100,000 on a car, expect only the best – and Lucid was found by default by customers who do not return to the brand but choose a model of rival car manufacturer for their next purchase.
