The owners of ice vehicles were happier than those who were driving electric cars and phev
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by Chris Chilton
March 16, 2025 at 2:20 p.m.
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- Porsche and Lexus exceeded the study of the JD Power 2025 customer service index.
- Subaru, Mini and Honda were classified as high among mass market brands.
- Land Rover, Maserati, Genesis, Ram, VW and Hyundai were all badly obtained.
No matter how great a car is to watch or drive, if the service experience sucks it can open all the experience. But the owners of Porsche seem to have their cake and eat it – not only are the cars ideal to drive, but they are also painless to own.
Porsche has outperformed all other car brands in the study of the JD Power 2025 customer service index (CSI), which measures owners’ satisfaction with the franchisee dealer and the replacement service for vehicles of one to three years.
Related: RAM TOPS JD Power Quality Survey, but Dodge falls from first to last
Porsche scored 912 points out of 1,000 possible, Lexus ended second with 900 points and Cadillac obtained third place in the premium brands category with 888 against an average segment of 878.
Ten of the brands studied have obtained a score lower than the average, including BMW, Mercedes, Lincoln and Audi. And the three at the bottom were well adrift from the rest. You might not be surprised to see Maserati being dead last (in premium cars and overall), or Land Rover ending third. But the embarrassment of Genesis between them is a great disappointment.
In the mass market table, scores tend to be lower than those of premium brands, but Subaru (896 points) has performed well enough to have third place if it was in competition with chic boys. As it stands, it easily dominated the brands of the mass market, pulling Mini and Honda respectively (888 and 881), which also did the incredibly well.
This is more than what you could say for Kia, Hyundai, VW and RAM, the fourth brands of the least efficient mass market in decreasing order, none of which have marked more than 840 points. Ford and Chrysler both fell below the 862-point segment average, but Chevrolet and GMC were well above. It cannot be a coincidence that GM brands had much fewer reminders last year than Ford and Stellantis.
Since 2023, JD Power has erupted SUVs and cars in separate tables and data show that, in most cases, satisfaction is higher for SUV owners than for those who have another type of vehicle of the same brand. The study also revealed that combustion car drivers were much happier (51 points for mass market cars) with the service they obtained than drivers of electric and rechargeable hybrid vehicles.
Frequent reproaches heard by owners of all types of vehicles included a lack of availability of parts and repairs that have not resolved a problem. In addition, the brands that have combined remember work with other necessary interviews such as a change of oil, thus saving driver’s trips to a dealer, have obtained better than those who forced customers to make several visits.
Premium brands (JD Power 2025 CSI)
Consumer brands (JD Power 2025 CSI)
Premium SUV (JD Power 2025 CSI)
Premium cars (JD Power 2025 CSI)
Mass market SUV (JD Power 2025 CSI)
Mass market cars (JD Power 2025 CSI)
Trucks (JD Power 2025 CSI)
